We aim to provide a fast, secure, and reliable delivery experience for all our customers.

We use trusted delivery partners to ensure your TCG cards and collectibles reach you safely and on time.

1. Delivery Method

All orders are dispatched via Royal Mail 48-Hour Tracked Delivery.

This service provides full tracking, allowing you to monitor the journey of your parcel from dispatch to delivery.

Tracking details will be emailed to you once your order has been shipped.

High-value orders may require signature on delivery for security.

2. Dispatch & Processing Time

Orders are typically processed and dispatched within 1–2 working days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next working day.

If there is any delay (e.g., stock availability or postal disruption), we will notify you promptly by email.

3. Postage Costs

We charge a flat rate of £2.80 for postage on all UK orders, regardless of size or weight.
This ensures clear and consistent pricing with no hidden fees.

4. Delivery Times

Once dispatched, your order should arrive within 2 working days.

Please note that delivery times are estimates and may vary depending on your location or courier delays beyond our control (e.g., weather, strikes, or high-volume periods).

If your order has not arrived within 5 working days after dispatch, please contact our support team so we can assist you in tracking your parcel.

5. Tracking Information

When your parcel has been shipped, you’ll receive an email with your Royal Mail tracking number.

You can use this number to track your delivery directly on the Royal Mail Tracking Page.

6. International Shipping

At this time, we only offer delivery within the United Kingdom.

We plan to expand to international destinations soon — updates will be shared on our website once available.

7. Missing, Delayed, or Damaged Deliveries

If your parcel is delayed, missing, or arrives damaged, please contact us at sales@collecterztcg.co.uk within 72 hours of receiving your order.

Include your order number and photos (if applicable), and we’ll work with Royal Mail to resolve the issue or provide a replacement/refund where necessary.

8. Contact Information

For any questions about your delivery or order status, please reach out to us:

• Email: hello@collecterztcg.co.uk